Questions, answered.

Open the chair you like, choose your colour, tap Add to cart and go to checkout. You'll see the full total, including VAT and free delivery, before you pay, and we email you an order confirmation straight away.

Yes. Payments go through an encrypted, PCI-compliant checkout. We never see or store your full card details.

Yes, every price on the site includes VAT. Delivery to UK addresses is free, so the price you see is the price you pay.

Email help@cloudrestgb.com as soon as possible with your order number. If the chair hasn't been dispatched, we can change the colour or delivery address, or cancel and refund the order in full. If it's already on its way, you can return it under our returns policy.

Check your spam or promotions folder first. If it's not there, the email address may have had a typo. Contact us with your name and postcode and we'll find your order.

We deliver to addresses in the United Kingdom. Some remote postcodes may take a little longer; see our delivery policy for details.

2–4 working days for most UK addresses. Working days are Monday to Friday, excluding UK bank holidays.

Nothing. Tracked delivery is free on every chair to UK addresses.

We email you a tracking link as soon as your chair is dispatched. Lost the email? See track your order.

The courier will follow their usual options, such as leaving a card, trying again another day or offering a safe place. Your tracking link shows the options available for your delivery.

The Sofa Gaming Chair has the classic gaming-chair shape, full recline, height-adjustable armrests and removable headrest and lumbar pillows. The Criss-Cross Lounge Chair has armrests that flip up and lie flat, so you can sit cross-legged or curl up, a 135° recline and plush teddy or sparkle chenille fabric. Both have a pull-out footrest and hold up to 150 kg.

Sofa Gaming Chair: 116–124 cm tall, 70 cm wide, 57 cm seat width, seat height 38–46 cm. Criss-Cross Lounge Chair: 115–123 cm tall, 98 cm wide with the arms flipped out, 58 cm seat width, 51 cm seat depth. Full size guides are on each product page. Measurements are approximate.

Both chairs are rated to 150 kg. The Criss-Cross Lounge Chair is best for people about 163–188 cm tall.

The Sofa Gaming Chair comes in charcoal grey. The Criss-Cross Lounge Chair comes in Stardust (black chenille with a fine sparkle), Candyfloss (pastel pink plush teddy) and Marshmallow (creamy white plush teddy). Colours can look slightly different on different screens.

They're built for comfort: thick padding, adjustable height, recline and a footrest so you can change position often. They're comfort chairs, not medical products, so if you have a back condition, ask a healthcare professional what suits you.

They arrive flat-packed with the tools and step-by-step instructions in the box. It's a standard office-chair build: base, wheels, gas lift, then the seat and back.

Allow about 30 minutes. It's easier with two people when you lift the seat onto the base.

Spot-clean with a slightly damp cloth and a little mild soap, then let it air-dry. Don't soak the fabric or use strong cleaners. On the teddy fabric, a soft brush keeps the pile fluffy.

Re-tighten the bolts under the seat and on the backrest after the first week of use; fabric and padding settle a little. If anything still isn't right, contact us with a photo and we'll help.

Yes. You have 30 days from delivery to return it. Email us with your order number and we'll send you the return instructions. The full terms, including how the return is shipped, are in our refund policy.

Within 14 days of the chair arriving back with us, to the payment method you used. Your bank may take a few more days to show it.

Email us as soon as you can with your order number and photos of the damage, the box and the label. We'll send a replacement part or chair, or refund you, and we cover the cost of returning faulty items. This doesn't affect your rights under the Consumer Rights Act 2015.

Let us know which part (a photo of the instructions page helps) and we'll send it out to you.

Email help@cloudrestgb.com or use the form on our customer support page. We're around Monday to Friday, 9am–5pm (UK time) and reply within 1 working day.