Where's my chair?
Most orders arrive in 2–4 working days. Here's how to follow yours, and what to do if something doesn't look right.
Three ways to see where it is
Your shipping email
As soon as your chair leaves us, we email you a tracking link. Tap it to see the courier's latest update.
Your order status page
Your order confirmation email has a "View your order" button. It shows your order and its tracking once it ships.
Your account
Sign in with the email you ordered with to see all your orders.
From checkout to your door
Order confirmed
You get a confirmation email with your order number straight away.
Packed and dispatched
We hand your chair to the courier and email you the tracking link.
On its way
Follow it with the tracking link. The courier may update you on the day.
Delivered
Unbox it, build it, sink in.
2–4 working days
Common delivery questions
I haven't had a shipping email yet
We send it as soon as your chair is dispatched. Check your spam or promotions folder. If it's been more than 2 working days since you ordered and there's still nothing, ask us below and we'll check for you.
My tracking hasn't updated
Tracking can take up to 24 hours to show the first scan after dispatch, and sometimes it pauses between depots. If it hasn't moved for 2 working days, let us know and we'll chase the courier.
It says delivered, but I don't have it
Check around your property, with neighbours and any safe place you chose. Couriers sometimes mark a parcel as delivered a little before it arrives. If it still hasn't turned up by the end of the next working day, contact us and we'll open an investigation with the courier.
I need to change my delivery address
Contact us as soon as possible with your order number and the new address. If the chair hasn't left us yet, we'll update it. If it's already on its way, the courier's tracking page may let you redirect it.
The box arrived damaged
Take photos of the box and the label before you open it, then check the parts. If anything is damaged, email us with the photos and your order number and we'll put it right. See our returns and faults FAQ.
Ask about your order
Tell us which order it is and we'll email you its latest status within 1 working day.
- Or email us
- help@cloudrestgb.com
- Where's my order number?
- In the subject of your order confirmation email. It starts with #.
- Delivery time
- 2–4 working days, Monday to Friday, excluding bank holidays.
- Something else?
- Customer support